Privacy Policy

Effective Date: April 16, 2024

Intermatic LLC respects your privacy and is committed to protecting it through compliance with this Privacy Policy. We have created this Privacy Policy to inform you of how we collect, use and protect your personal information.

We collect information from you when you visit our website (Intermatic.com), register on our site/portal, fill out a form or download and use a mobile app (collectively, the “Products”). When ordering or registering on our site or on our app, as appropriate, you may be asked to enter your personal contact information.

Before you use our Products, please carefully read through this Policy and understand our purposes and practices of collection, processing of your Personal Data, including how we use, store, share and transfer Personal Data. In the Policy you will also find ways to execute your rights of access, update, delete or protect your Personal Data. 

When you accept this Policy when you register with your Personal Data, or if you start to use our Products and do not expressly object to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any question regarding this Policy, please do not hesitate to contact us at:

Intermatic, 1950 Innovation Way, Suite 300,  Libertyville, IL  60048

Email: [email protected]

Definitions

In this Policy, Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information we have access to about that individual.   

IoT refers to Internet of Things, a popular term used to describe a network of physical objects and devices, embedded with sensors, software, and communication technologies that enable automated scheduling, remote control and data collection via the cloud.

Smart Devices refers to those computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data to a wireless network, including: smart lighting, smart plugs, smart wearable devices, etc.

Apps refers to those mobile applications developed by Intermatic and its technology suppliers that provide end users remote control of Smart Devices, with the ability to connect to the IoT Platforms of Intermatic and its technology partners.

Types of information that we may collect:

• Contact details, such as name, email address, postal address and telephone number.
• Professional information.
• Payment information, such as a credit or debit card number or bank account details.
• Comments, feedback, posts and other content submitted, including survey information.
• Interests and communication preferences including marketing permissions where appropriate.
• Location information such as provided through a mobile app.
• Voice recordings, and copies of your correspondence (including email addresses), if you contact us.
• Website and communication usage information, such as correspondence and details of your use of our website and services obtained through cookies or other tracking technologies.

Any of the information we collect from you may be used in one of the following ways:

• To provide you with our Services: We process your account data, mobile device information, usage data, location information, and Smart Device related information to provide you with the Services that you have requested.
• To improve our Services: We process your mobile device information, usage data, location information and Smart Device related information to ensure the functions and safety of the Services, to develop and improve the Services, to analyze the efficiency of our operations and to prevent and trace fraudulent or inappropriate usage.
• To personalize your experience. Your information helps us to better respond to your individual needs and requirements.
• To improve our web site. We continually strive to improve our web site offerings based on the information and feedback we receive from you.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering products or services requested by you.
• To send periodic e-mails. The e-mail address you provide for order processing or product notifications, may be used to send you information and updates pertaining to your requests, in addition to receiving occasional company news, updates, related product or service information, etc. Note: if at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of any e-mail we send.
• To perform data analysis: In order to analyze the usage of the products we provide and improve your user experience, we will analyze the data you provide to us. When you encounter any malfunctions during the usage of a product, you may not be able to opt-out because the data is highly related to your optimal use of our products and services. Data regarding how you interface with our products and Services under particular scenarios so that you can better enjoy the convenience brought by our Services, under such circumstance, if you do not agree to data analysis of your data, you can enter the privacy settings of App (“My > Settings > Privacy Settings > Data Analysis”) to opt-out your selection.
• To administer an event, contest, promotion, survey, or other site feature.
• To maintain legal compliance. We disclose information if we are legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:
  • comply with a legal obligation, process or request;
  • enforce our User Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof;
  • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; or
  • detect, prevent or otherwise address security, fraud or technical issues.

Additional Functions Based on Location Information:

When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your: a) real-time and precise location, for instance when you choose to use the automation scenarios for controlling your Smart Devices, or b) non-precise geo-location when you use certain Smart Devices or the Services, such as weather-related services.

Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google’s Data Processing and Security Terms for more details. 

You may disable the collection and use of your location information by changing your mobile device settings ("My - Setting - Privacy Right Setting - Switch on/off Location Information"), upon which we will cease to collect and use your location information.  

Additional Services Based on Camera:

In some cases, you may use the camera to scan a product code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.

You may opt-out the using of camera permission: "My - Setting - Privacy Right Setting - Switch on/off Camera".

Additional Services for Accessing and Uploading Pictures/Videos Based on Photo Albums (Picture Library/Video Library):

In some cases, you may use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, capturing an image to represent a Room or a Lighting Scene, etc. When you use the photos and other functions, we will not recognize this information, but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem.

You may opt-out the using of photo album permission: "My - Setting - Privacy Right Setting - Switch on/off Photo Album".

Additional Services Related to Microphone-based Service:

In some cases, you may use the microphone to send voice information after turning on the microphone permission, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.

You may opt-out the using of microphone permission: "My - Setting - Privacy Right Setting - Switch on/off Microphone".

Additional Services Based on Storage Permission (Android):

The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.

You may opt-out the using of storage permission: "My - Setting - Privacy Right Setting - Switch on/off Storage".

 

Additional Services Based on Notification Permission:

The reason why we ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased security services and you require an alert or message so that you can capture the real-time status.

You may opt-out the using of App notifications: "My - Message Center - Setting - Switch on/off Notifications".

Additional Services Based on Alert Window Permission：

You may choose to bind a camera in the App and require the App to display the real-time image of the camera in a separate window.

You may opt-out the using of alert window information: "My - Setting - Privacy Right Setting - Switch on/off Alert Window".

Additional Services Based on Bluetooth Permission:

You can enable Bluetooth functions after turning on the permission, including controlling the Smart Devices, acquiring status of, discovering and configuring Smart Devices. In these cases, we will communicate with Smart Devices via Bluetooth. Please be aware that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display device status on the home page and Smart Device panel; perform device control on the home page and Smart Device panel; discovering Smart Devices on the home page and the add device page, Smart Device distribution network.

You may opt-out the using of Bluetooth via "My - Settings - Privacy Setting - Disable/Enable Bluetooth permission".

Information We Collect Automatically

• Mobile Device Information: When you interact with our Services, in order to provide and maintain the normal operation of our Services, to improve and optimize our Services, and to protect your account security as well, we automatically collect mobile device information, such as mobile device model number, IP address, wireless connection information, the type and version of the operating system, application version number, push notification identifier, log files, and mobile network information. Meanwhile, we will collect your software version number. In order to ensure the security of the operating environment or to provide services, we will collect information about the installed mobile applications and other software you use.
• Usage Data: During your interaction with our websites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our websites and Services.
• Log Information: When you use the App, in order to improve your user experience, the system and exception log may be uploaded, including your IP address, language preference setting, operating system version, date or time of access, so that we can facilitate and accurately identify problems and help you solve them in timely manner.

Please note that we cannot identify a specific individual by using device information or log information alone. However, if these types of non-personal information, combined with other information, may be used to identify a specific individual, such information will be treated as Personal Data. Unless we have obtained your consent or unless otherwise provided by data protection laws and regulations, we will aggregate or desensitize such information.  

Smart Devices Related Information: 

• Basic Information of Smart Devices: When you connect your Smart Devices with the Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
•  Information collected during the process of connecting to a Smart Device: Based on the type of Smart Device you need to connect, the basic information collected includes: Wi-Fi information, device MAC address, etc. 
• Information Reported by Smart Devices: Depending on the type of Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. For example, the number of times a light has been cycled on and off.

 

Who do we Share Personal Data with?

Intermatic only shares Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients: 

• To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
• To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our websites and Services.
• To subsidiaries or affiliates within our corporate family for purpose of regular business activities based on our instructions and in compliance with applicable law, this Policy and other appropriate confidentiality and security measures.
• To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, and choices you may have regarding your Personal Data.
• As we believe in good faith that access to, or use, preservation, or disclosure of the information is reasonably necessary or appropriate to:
  • Comply with applicable law, regulation, legal process, or lawful governmental request;
  • Enforce our User Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof;
  • Protect our operation and business systems;
  • Protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law; or
  • Perform risk management, screening and checks for unlawful, fraudulent, deceptive or malicious activities.
• Except for the third parties mentioned above, we only disclose your Personal Data to other third parties with your consent.

How we secure personal information:

We have implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorized persons are provided access to personally identifiable information collected. Although we use appropriate security measures once we have received your personal data, the transmission of data over the internet (including by e-mail) is never completely secure. We endeavor to protect personal data, but we cannot guarantee the security of data transmitted to or by us.

Security Measures

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. Intermatic provides various security strategies to effectively ensure data security of user and device. As for device access, Intermatic and its technology partners employ proprietary algorithms to ensure data isolation, access authentication, and applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are used. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you should immediately notify us of the problem by emailing [email protected].

Data Retention

We process your Personal Data for the minimum period necessary for the purposes set out in this Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will delete your Personal Data.

• For as long as you require us to fulfill the products and services you request from us as defined in the Software Terms & Conditions.
• Personal Data will no longer be retained when you request to remove your Personal Data, we will accordingly complete the task.  When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further such use of your Personal Data.

 

Children’s Privacy

Protecting the privacy of young children is especially important to us. The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide any Personal Data to us. We do not knowingly collect Personal Data from any child unless we first obtain permission from that child’s parent or legal guardian. If we become aware that we have collected Personal Data from any child without permission from that child’s parent or legal guardian, we will take steps to remove that information.

International Transfer of Information Collected

Intermatic will comply with applicable data localization requirements in corresponding jurisdictions with respect to storage of data. To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions other than where you live. Laws in these countries may differ from the laws applicable to your country of residence. When we do so, we will ensure that an adequate level of protection is provided for the information by using one or more of the following approaches:

Personal Data Rights and Controls

We respect your rights and control over your Personal Data. You may exercise any of the following rights:

Contact us via [email protected] or via telephone 815-675-7000. 

You do not have to pay a fee and we will aim to respond you within 30 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes. 

You may:

• Request access to the Personal Data that we process about you: "My-Setting-Privacy Settings-Personal Data Export";
• Request that we correct inaccurate or incomplete Personal Data about you: 1) Modify your account number (email address or phone number): "My-Setting-Account and Security-Change your Account"; 2) Modify the nickname and/or time zone: "My-Personal Information";
• Request deletion of Personal Data about you: "My-Setting-Account and Security-Delete Account", when you confirm the deletion of your account, your Personal Data will be deleted accordingly;
• Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you: Please send over your request through "Me-FAQ & Feedback", or send over the email request to [email protected];
• Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated: Please send over your request through "Me-FAQ & Feedback", or send over the email request to [email protected];
• Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.

Withdrawal of consent Confirm the following details: We will exercise your privacy right to withdraw consent through the following approaches:

1)For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including Confirm: location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notification settings and other related functions;

• You may opt-out the non-marketing communication through “Me > Message Center > Notification Settings” to manage your selection.
• You may opt-out the data analysis features through “Me > Settings > Privacy Settings”.
• You may opt-out the Personalization feature through “Me > Settings > Privacy Settings > Personalization”.
• Unbind the Smart Device through the App, and the information related to the Smart Device will not be collected.
• If you previously agreed to associate App account with a third-party service, such as a health platform, please unbind it on the third-party platform.

When you withdraw your consent or authorization, we may not be able to continue to provide you with certain products or services correspondingly. However, your withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.

About Deletion of the Account: You can find the Delete function through “Me > Settings > Account and Security > Delete Account” (Deactivate Account）

 

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. 

 

Contact Us

If you have any questions about our practices or this Privacy Policy, please contact us as follows:

Intermatic, 1950 Innovation Way, Suite 300, Libertyville, IL  60048

Email: [email protected]