Frequently Asked Questions

If your questions cannot be answered here, please click here to email us, or call customer support at 815-675-7000.

General

The product I purchased is missing parts or came with broken parts. What should I do?

Please visit our Warranty Claims site for missing or damaged parts. 

I need to replace a broken part on my product. What should I do?

Please visit www.intermaticstore.com to purchase replacement parts.

Installation

Can I install the IG1240RC or the EG240RC at the main breaker?

 This device needs to be installed downsteam of a 15 or 20 ampere circuit breaker.

Surge Suppression

How do I file a claim under the Connected Equipment Warranty?

Call toll free 1(800) 270-7227 to leave a detailed voice message for surge claims only.

What do the red and green lights mean on my surge suppressor?

For most hardwired or panelmount models green lights indicate that power is present and the unit is ...

More...

Why does the IG1240RC, EG240RC, IG1300-2T-1C and IG1300-4T-2C whole house surge suppressors have to be wired to a 15 or 20 Amp circuit breaker?

In order to replace the units should they fail, you need to have a disconnecting means.

New Product Highlights

Talento882 angle
The eye-popping capabilities of the Talento882 Pro Series 365-Day Astronomic Time Switch are taking DIN Rail timers to a new level of ingenuity. The UL recognized Talento882 features intelligent scheduling that enables a flexible combination of Astronomic and Timed events.
     Having trouble keep track of your maintenance schedule? Count on the Talento’s cumulative load monitoring hour counter and service indicator to help you avoid costly service interruptions. Need even more control? Simply install the Talento882 in an enclosure with a 100-amp contact and you instantly have a building automation control with a small footprint. These along with the countless other features the Talento882 offers are a big reason why Grässlin by Intermatic is the undisputed leader in DIN Rail timers.
LM2-0-120
LightMaster sensors can be installed in different accessible areas, such as a rooftop or a window, alleviating maintenance costs spent accessing sensors after installation. One sensor can provide a signal for up to 10 switches. LightMaster is ideal for any lighting application where operation is based on ambient light.
PS3000

Power surges are the silent killer for today’s sophisticated pool and spa equipment. Most homeowners do not realize that today’s pool equipment like variable speed pumps, heat pumps and new electronic controls can be easily wiped out with power surges. The easy-to-install Intermatic surge protectors are the perfect add-on for your pool equipment.

Invest in Peace of Mind for your Pool Equipment