Customer Support

Customer Support Team

We are dedicated to providing a level of service and support
that exceeds our customers' expectations.

How we add value to our products and enhance our customer’s experience:

• Friendly, responsive, U.S. based Customer Support team available
  by phone or online to answer your inquiries.

• Highly-skilled, technical expertise to support all product applications
  from installing, to programming.

• Competitive, consistent product warranties to ensure customer satisfaction



Customer Support Information

Product Registration

Product Registration

Fill out this online form to register your Intermatic Products.
Warranty Claims

Warranty Claims

Fill out your warranty claims in an online form. **Distributors please contact your local sales representative to complete your warranty claims**
Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions.

Training Videos

Training Videos

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions.

Instruction Sheets & Manuals

Browse and Search for Instruction Sheets and Manuals

Order Trippers

Download form to order Trippers.

Need Technical Help?

Phone: 815-675-7000
Fax: 815-675-7001

Need more support? Contact Us
Send us an email inquiry if you have a request for support or information on specific product.


"Just a short note to say I love your products. I replaced the wall switch for my front porch light at my very first apartment back in '72 so the light would be on when I came home from work. When I moved, I removed that in-wall timer and installed it at my next apartment....and the next. (Thank goodness my beloved Dad taught his daughters some basics about wiring and electricity.) I gave one to my sister and helped her install it back then, too, and she's still using that same old-model at her home.

When I got married and we moved into our first "real house" we installed more timers and we continue to use them to give outside light after darkness and also to give that "lived-in" look on interior ceiling lights when we are traveling. Over the years the products got more sophisticated and in some ways more complicated, but they have always been dependable. I like the battery backup for remembering the programs even when the electricity fails...that continues to be one of your best improvements in my opinion."
Susan O'Neill
"Wow--quick and super service!! What an outstanding combination!! I am impressed as we seem to be in the age of dying customer service--your response definitely encourages my repeat business!! Thanks for caring!!

I am using the timer as we have a rash of home invasions--in the night when people are in their homes sleeping so you are a 'life saver' too!"
Martha Jane Anderson Beach
Edmore, MI
"I thought your phone person was very pleasant to talk to and discuss which product I would need. While your company was prompt in sending the new timer, my husband has been too busy to do the installation. He has an engineering base and likes doing these types of repairs. So, we both will have to wait for the results. I enjoyed the way your company operates."
Gloria Andrew
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