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Frequently Asked Questions

If your questions cannot be answered here, please click here to email us, or call customer support at 815-675-7000.

General

The product I purchased is missing parts or came with broken parts. What should I do?

Please visit our Warranty Claims site for missing or damaged parts. 

I need to replace a broken part on my product. What should I do?

Please visit www.intermaticstore.com to purchase replacement parts.

Installation

Can I install the IG1240RC or the EG240RC at the main breaker?

 This device needs to be installed downsteam of a 15 or 20 ampere circuit breaker.

Professional Lighting - Low Voltage Landscape Products

I live near the ocean, and some aluminum ground stakes are corroding over time. How can I overcome this problem?

Aluminum sometimes does corrode in salt environments. THe LIght Expression AL1150 Power Stake, with its rugged plastic construction offers a more secure and long term mount under these types of conditions.

Surge Suppression

How do I file a claim under the Connected Equipment Warranty?

Call toll free 1(800) 270-7227 to leave a detailed voice message for surge claims only.

What do the red and green lights mean on my surge suppressor?

For most hardwired or panelmount models green lights indicate that power is present and the unit is ...

More...

Why does the IG1240RC, EG240RC, IG1300-2T-1C and IG1300-4T-2C whole house surge suppressors have to be wired to a 15 or 20 Amp circuit breaker?

In order to replace the units should they fail, you need to have a disconnecting means.
Frequently Asked Questions

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